Store Policy
Customer Care
At our Luxury Vinyl Plank (LVP) and laminate flooring website, your satisfaction is our top priority. Our dedicated customer care team is here to assist you with any questions, concerns, or assistance you may need before, during, and after your purchase. We strive to provide exceptional service and support to ensure a seamless and enjoyable experience.
Expert Advice
Have questions about our products or need guidance on choosing the right flooring for your space? Our knowledgeable customer care representatives are available to provide expert advice and personalized recommendations tailored to your needs and preferences.
Order Assistance
Need help placing an order or tracking your shipment? Our customer care team is here to assist you every step of the way. Whether you prefer to contact us via email, phone, or live chat, we're here to ensure a smooth and hassle-free shopping experience.
Privacy & Safety
At LVP House Flooring, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with us online.
Information We Collect
When you visit our website, we may collect certain information about you, including:
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Personal Information: such as your name, email address, phone number, and mailing address, which you provide voluntarily when contacting us, placing an order, or signing up for our newsletter.
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Usage Information: such as your IP address, browser type, device information, and browsing behavior on our website, collected automatically through cookies and similar technologies.
How We Use Your Information
We may use the information we collect for the following purposes:
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To Process Orders: to fulfill your purchases, communicate with you about your order, and provide customer support.
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To Improve Our Website: to analyze website usage trends, optimize site performance, and personalize your experience.
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To Send Marketing Communications: if you opt-in to receive marketing emails, we may send you promotional offers, newsletters, and updates about our products and services.
Data Security
We implement a variety of security measures to protect the confidentiality and integrity of your personal information. This includes using encryption technology, restricting access to authorized personnel only, and regularly monitoring our systems for potential vulnerabilities.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to fulfill your requests (e.g., sharing shipping information with carriers).
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments